Terms of service

Last Updated: August 16, 2026

Welcome to Tikef. These Terms of Service explain the rules and conditions that apply when you access or use the Tikef website, browse our products, place an order, or otherwise use our services.

Tikef is an online women's clothing store serving customers in the United Kingdom. By accessing or using our website, you agree to comply with these Terms of Service and the other policies published on our website.

Please read these terms carefully before placing an order.

1. About Tikef

Tikef operates an online retail website offering women's clothing and related products to customers in the United Kingdom.

Our contact details are:

Tikef
90 Vigilant Way
Gravesend DA12 4PN
United Kingdom

Email: support@tikef.com

Phone: +44 147 433 5090

Customer Service Opening Hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed

2. Acceptance of These Terms

By accessing our website, you confirm that you have read and understood these Terms of Service and agree to be bound by them.

If you do not agree with these terms, please do not use our website or place an order through Tikef.

These Terms of Service should be read together with our Privacy Policy, Refund Policy, Shipping Policy, and other information published on the website.

3. Website Use

You may use the Tikef website for lawful purposes and in accordance with these Terms of Service.

You agree not to use the website:

  • For any unlawful purpose

  • To violate applicable laws or regulations

  • To interfere with the operation or security of the website

  • To attempt to gain unauthorized access to systems or accounts

  • To introduce malicious software or harmful code

  • To interfere with another customer's use of the website

  • To submit false or misleading information

  • To engage in fraudulent activity

  • To misuse promotional offers or website functionality

We may restrict or suspend access where reasonably necessary to protect our website, customers, business, or service providers.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours, specifications, and other product information displayed on our website are useful and accurate.

However, product colours may appear slightly different depending on your device, display settings, lighting, or other technical factors.

Product photographs are intended to provide a general representation of the product.

We do not intend for minor variations in appearance caused by screens, photography, lighting, or manufacturing processes to constitute inaccurate product information.

If you have a question about a product before ordering, you can contact our customer service team.

Email: support@tikef.com

5. Product Availability

Products displayed on the Tikef website may be subject to availability.

We may update product availability, product information, pricing, or other details at any time.

If a product becomes unavailable after an order has been placed, we will contact the customer where appropriate and provide an appropriate resolution in accordance with applicable law.

6. Prices

Prices displayed on the Tikef website are shown in the applicable currency at checkout.

We make reasonable efforts to display accurate pricing information.

If an obvious pricing or listing error occurs, we may need to correct the error.

If an order has been affected by an obvious pricing error, we will take reasonable steps to contact the customer and explain the available options.

Nothing in this section affects mandatory consumer rights under applicable UK law.

7. Placing an Order

When you place an order through Tikef, you are making a request to purchase the selected products.

Before completing your purchase, you should carefully review:

  • Products selected

  • Sizes and colours

  • Quantity

  • Delivery address

  • Contact information

  • Order total

  • Payment information

  • Any applicable delivery information

Once your order has been submitted, you may receive an order confirmation by email.

An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has been dispatched.

8. Order Acceptance

Tikef may review an order before processing it.

In limited circumstances, an order may need to be cancelled or declined, including situations involving:

  • Product availability issues

  • Payment problems

  • Incorrect customer information

  • Incorrect pricing or listing information

  • Suspected fraudulent activity

  • Technical errors

  • Other circumstances where processing the order is not reasonably possible

If we cancel an order after payment has been received, we will arrange an applicable refund through the relevant payment method, subject to applicable law.

9. Payment

Tikef currently accepts PayPal as a payment method.

When placing an order, you agree to provide accurate information required to complete the transaction.

Payment processing is handled through PayPal and may be subject to PayPal's own terms and policies.

Tikef does not request your PayPal password or other PayPal login credentials.

An order may not be processed until payment has been successfully authorized or confirmed.

10. Shipping

Tikef provides Free Shipping according to the shipping terms displayed on the website.

Our standard handling period is generally:

1–3 business days

After handling, estimated delivery is generally:

4–9 business days

Depending on the destination city and circumstances, delivery may take approximately:

5–12 business days

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by circumstances such as courier delays, public holidays, weather, transportation issues, incorrect address information, or other circumstances outside our reasonable control.

For more information, please review our Shipping Policy.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before completing an order, carefully check your:

  • Name

  • House or building number

  • Street

  • Apartment or unit information

  • City

  • Postcode

  • Telephone number

  • Email address

If you identify an error after placing an order, contact us as soon as possible.

Email: support@tikef.com

We will make reasonable efforts to assist before dispatch, but an address cannot always be changed after an order has entered processing or been dispatched.

12. Returns and Refunds

Tikef provides a 30-day return period for eligible purchases, subject to the conditions described in our Refund Policy and applicable UK consumer law.

Customers should contact us within 30 days of receiving an order if they wish to request a return.

Eligible returns are processed without a separate return fee under our stated return policy.

Refunds for approved returns are generally processed within up to 10 days after the returned item has been received and approved.

Refunds are normally issued through the original payment method.

For orders paid through PayPal, the refund will generally be processed through PayPal.

For complete information, please review our Refund Policy.

13. Consumer Rights

Nothing in these Terms of Service is intended to remove or restrict any rights that consumers have under applicable UK law.

Where applicable law gives you a right, remedy, cancellation period, refund, replacement, repair, or other protection that differs from these terms, the applicable legal requirement will apply.

Our policies are intended to explain our normal procedures and should not be interpreted as limiting mandatory consumer protections.

14. Customer Accounts

If Tikef allows customers to create an account, you are responsible for keeping your account information accurate and taking reasonable steps to protect your account credentials.

You should notify us if you believe that your account has been accessed without authorization.

You should not use another person's account without permission.

We may restrict or terminate an account where reasonably necessary because of fraud, misuse, security concerns, or violation of these terms.

15. Customer Communications

When you provide an email address or telephone number, you agree that we may use the information to communicate with you about your orders, payments, delivery, returns, customer service inquiries, or other necessary transaction-related matters.

Marketing communications are handled according to our Privacy Policy and applicable consent requirements.

You may opt out of marketing communications where applicable.

16. Intellectual Property

Unless otherwise stated, content displayed on the Tikef website, including text, graphics, photographs, logos, page layouts, designs, and other materials, may be owned by or licensed to Tikef.

You may use the website for personal shopping and informational purposes.

You may not reproduce, copy, distribute, modify, republish, sell, or commercially exploit website content without appropriate authorization, except where permitted by applicable law.

17. Third-Party Services

Tikef may rely on third-party services to support website functionality and business operations.

These services may include payment processing, website hosting, ecommerce infrastructure, analytics, shipping, delivery, security, and other technical services.

Third-party services may have their own terms and privacy policies.

Where you interact directly with a third-party service, that service's own terms may also apply.

18. Website Availability

We aim to keep the Tikef website available and functioning properly.

However, temporary interruptions may occur because of:

  • Maintenance

  • Technical problems

  • Hosting issues

  • Software updates

  • Security incidents

  • Internet or network problems

  • Third-party service interruptions

  • Circumstances outside our reasonable control

We may temporarily modify, suspend, or restrict access to parts of the website when reasonably necessary.

19. Website Security

Customers must not attempt to compromise the security of the Tikef website.

This includes attempting to:

  • Access restricted systems

  • Circumvent security measures

  • Introduce malicious software

  • Interfere with website infrastructure

  • Access another person's account

  • Conduct unauthorized automated activity

  • Disrupt website functionality

We may take appropriate action where such activity is detected.

20. Accuracy of Customer Information

Customers agree to provide information that is accurate and complete when placing an order or communicating with Tikef.

This includes contact, billing, and shipping information.

If information changes before an order is dispatched, customers should contact us as soon as possible.

Tikef cannot be responsible for delays caused by information that was entered incorrectly by the customer, subject to applicable consumer rights.

21. Prohibited Activities

You must not use Tikef for activities that are unlawful, fraudulent, deceptive, abusive, or harmful.

You must not attempt to manipulate prices, promotions, reviews, orders, refunds, payment systems, or other website functions.

You must not impersonate another individual or provide intentionally misleading information.

You must not use automated systems to interfere with the website or collect information without authorization.

22. Reviews and Customer Content

If Tikef provides functionality allowing customers to submit reviews, comments, photographs, or other content, customers are responsible for ensuring that the content they submit is truthful and appropriate.

Customers should not submit:

  • Fake reviews

  • Misleading statements presented as personal experiences

  • Content impersonating another person

  • Offensive or unlawful content

  • Personal information belonging to another person without permission

  • Copyrighted material without appropriate authorization

Tikef may moderate or remove content that violates applicable rules or legal requirements.

23. Links to Other Websites

The Tikef website may contain links to third-party websites or services.

These links may be provided for convenience or to support certain website functions.

Tikef does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

Customers should review the applicable policies of third-party websites before using them.

24. Limitation of Liability

To the extent permitted by applicable law, Tikef will not be responsible for losses arising from circumstances outside our reasonable control.

This may include events such as significant technical failures, transportation disruptions, natural events, public emergencies, or interruptions caused by third-party service providers.

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including any liability that cannot legally be excluded or restricted under applicable UK law.

Nothing in these terms affects your statutory consumer rights.

25. Events Outside Our Control

Tikef may be affected by circumstances that are outside our reasonable control.

Examples may include:

  • Severe weather

  • Natural events

  • Transport disruption

  • Government restrictions

  • Public emergencies

  • Major technical failures

  • Internet or telecommunications failures

  • Courier disruptions

  • Labour disruptions

  • Third-party service interruptions

Where such circumstances affect an order or service, we will make reasonable efforts to provide relevant information and resume normal operations when possible.

26. Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made to reflect:

  • Changes to our business

  • New products or services

  • Changes to website functionality

  • Changes to payment or shipping arrangements

  • Changes in applicable law

  • Changes to our business procedures

The latest version will be published on this page with the applicable "Last Updated" date.

27. Governing Law

These Terms of Service are intended to operate in accordance with applicable laws governing consumer transactions in the United Kingdom.

Where applicable, mandatory consumer protections will continue to apply regardless of any provision in these terms.

Nothing in these Terms of Service is intended to prevent a consumer from relying on rights or protections that cannot legally be excluded.

28. Contact Us

If you have questions about these Terms of Service, your order, our website, or any of our policies, please contact us.

Tikef

Email: support@tikef.com

Phone: +44 147 433 5090

Warehouse and Shipping/Returns Address:

90 Vigilant Way
Gravesend DA12 4PN
United Kingdom

Customer Service Opening Hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed

When contacting us about an order, please include your order number where possible so that we can identify your purchase and assist you more efficiently.

By using the Tikef website or placing an order, you acknowledge that you have had an opportunity to review these Terms of Service and the other policies published on our website.