Refund policy
Last Updated: August 16, 2026
At Tikef, we want customers to feel comfortable when purchasing from our online store. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions described below.
This Refund Policy applies to purchases made through the Tikef website and is intended to explain the return and refund process clearly.
1. 30-Day Return Period
Tikef provides a 30-day return period.
You must contact us within 30 days of receiving your order if you would like to request a return.
The 30-day period begins from the date your order is delivered.
Returns requested after the 30-day period may not be accepted unless otherwise required by applicable UK consumer law.
If you believe there is an issue with your order, please contact us as soon as possible rather than waiting until the end of the return period.
2. Return Eligibility
To help us process your return efficiently, returned items should generally be:
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Unworn
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Unused
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In their original condition
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Clean and free from damage caused after delivery
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Returned with original tags where applicable
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Returned with any original packaging or accessories that came with the product
Items that have been worn, washed, altered, damaged, or otherwise used beyond what is reasonably necessary to inspect the item may not qualify for a return where applicable under the law.
For hygiene and customer-safety reasons, certain products may have additional return conditions where applicable.
If you are unsure whether your item qualifies for a return, contact our customer service team before sending it back.
3. Returns Are Free
Tikef does not charge a return fee for eligible returns under this policy.
If your return is accepted, you will not be charged a separate return processing fee.
Where applicable UK consumer law gives you a right to return an item, those statutory rights are not affected by this policy.
4. How to Request a Return
To request a return, contact Tikef customer service before sending your package.
Please contact us at:
Email: support@tikef.com
Phone: +44 147 433 5090
When contacting us, please provide:
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Your full name
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Order number
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Email address used for the order
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Product or products you would like to return
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Reason for the return, where applicable
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Any relevant photographs if the item arrived damaged, defective, incorrect, or different from what was ordered
Providing complete information helps us identify your order and process your request more efficiently.
Please do not send a return package before contacting us and receiving the appropriate return instructions.
5. Return Address
Our UK warehouse and returns address is:
Tikef Returns
90 Vigilant Way
Gravesend DA12 4PN
United Kingdom
Please contact us before sending a return so that we can confirm the correct return procedure for your specific order.
6. Damaged or Defective Items
If your order arrives damaged, defective, or otherwise has a problem, please contact us as soon as reasonably possible.
We may ask you to provide photographs or other information that allows us to understand the issue.
Depending on the circumstances and applicable consumer law, we may offer an appropriate solution, which can include a replacement, repair, refund, or another suitable resolution.
Please keep the item and its packaging until we have reviewed your request, as they may be relevant to resolving the issue.
7. Incorrect Item
If you receive an item that is different from the item you ordered, please contact us at support@tikef.com.
Please include your order number and, where possible, photographs showing the item received and its packaging.
We will review the situation and provide instructions for resolving the issue.
8. Items That Do Not Meet Return Conditions
A return may be refused or a refund may be adjusted where an item has been damaged or reduced in value because it was handled beyond what was reasonably necessary to establish its nature, characteristics, or functionality, subject to your statutory rights.
Examples may include:
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Clothing that has been worn rather than simply tried on
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Clothing that has been washed
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Items that have been altered
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Items damaged after delivery through customer use
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Missing original components or accessories where those components are relevant
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Items returned outside the applicable return period
This does not limit any rights you have under applicable UK consumer protection law.
9. Refunds
Once your returned item has been received and reviewed, we will process an eligible refund.
Refund processing may take up to 10 days after the return has been received and approved.
The refund will normally be issued using the original payment method used for the purchase.
For purchases paid through PayPal, the eligible refund will generally be returned through PayPal to the applicable payment account.
The time required for the refunded amount to appear in your account may also depend on PayPal or your payment provider.
10. PayPal Refunds
Tikef accepts PayPal as a payment method.
When a refund is approved for an order paid through PayPal, the refund will generally be processed through PayPal.
Tikef does not control the time required by PayPal or a customer's bank or financial institution to display the refunded amount after we have processed it.
If Tikef confirms that a refund has been issued but the amount has not yet appeared in your account, you may need to contact PayPal or your payment provider for additional information.
11. Refund Processing Time
Our refund processing time is up to 10 days after the returned item has been received and the return has been approved.
This processing period is separate from the time required by PayPal or another financial institution to make the refunded amount available in the customer's account.
We will make reasonable efforts to process approved refunds as promptly as possible.
12. Original Shipping Costs
Where a refund is required under applicable UK consumer law, any applicable reimbursement of delivery charges will be handled in accordance with those legal requirements.
Where a customer chooses a more expensive delivery option than the least expensive standard delivery option we offer, any reimbursement may be limited as permitted by applicable law.
Our standard shipping service is Free Shipping.
13. Cancellation Before Dispatch
If you want to cancel an order before it has been dispatched, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before dispatch.
However, because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be stopped before dispatch.
If an order has already been dispatched, you may need to follow the applicable return procedure instead.
Your statutory cancellation rights under applicable UK law are not affected by this policy.
14. Returns After Delivery
If you decide that you no longer want an item after receiving it, you may contact us within the applicable 30-day return period.
Please contact Tikef before returning the item so that we can provide the appropriate instructions.
Once the returned item has been received, we will review it and determine the applicable refund or other resolution in accordance with this policy and applicable law.
15. Exchanges
If you would like to exchange an item for another size, colour, or product, please contact our customer service team.
Because product availability can change, an exchange may not always be possible.
Where an exchange cannot be provided, we may instead process an eligible return and refund in accordance with this policy and applicable law.
16. Refunds for Promotional Orders
If an order was purchased using a promotion, discount, or other offer, the refund amount will be calculated based on the amount actually paid for the returned item, subject to applicable law and the terms of the relevant promotion.
Any applicable promotional conditions will be taken into account when processing the return.
17. Multiple Items in One Order
If you are returning multiple products from the same order, please provide the relevant order information when contacting us.
If only some products are returned, the refund will relate to the eligible products that have been accepted for return.
Where applicable, delivery-cost reimbursement will be handled in accordance with applicable UK consumer law.
18. Return Delivery and Tracking
Where return shipping is arranged, we recommend keeping proof of postage or tracking information until the return has been completed.
This can help establish that the package was sent if there is a delay during transportation.
If Tikef provides specific return instructions, customers should follow those instructions carefully.
19. Statutory Consumer Rights
Nothing in this Refund Policy is intended to remove, restrict, or replace any consumer rights that you have under applicable UK law.
Depending on the circumstances, UK consumers may have statutory rights relating to faulty, misdescribed, or unsuitable goods, as well as cancellation rights for certain online purchases.
Where a statutory right provides a remedy that differs from the voluntary return process described on this page, the applicable legal right will apply.
20. Fraudulent or Abusive Return Activity
Tikef reserves the right to investigate return activity that appears fraudulent, dishonest, or abusive.
This may include situations involving repeated false claims, deliberate damage, or other misuse of the return process.
Any action taken will be subject to applicable law and will not affect legitimate statutory consumer rights.
21. Contact Information
For questions about returns, refunds, exchanges, damaged items, or cancellations, please contact us.
Tikef
Email: support@tikef.com
Phone: +44 147 433 5090
Warehouse and Returns Address:
90 Vigilant Way
Gravesend DA12 4PN
United Kingdom
Customer Service Opening Hours (GMT):
Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed
We recommend contacting us by email when requesting a return so that there is a clear written record of your request.
22. Policy Updates
Tikef may update this Refund Policy when necessary to reflect changes to our business, return procedures, products, services, or applicable legal requirements.
The latest version will always be published on this page with the updated date.
By purchasing from Tikef, customers acknowledge that returns and refunds are handled according to the applicable version of this policy, together with any mandatory rights provided by UK law.
Tikef
90 Vigilant Way
Gravesend DA12 4PN
United Kingdom
support@tikef.com
+44 147 433 5090