Shipping policy
Last Updated: August 16, 2026
At Tikef, we understand that reliable delivery is an important part of the online shopping experience. This Shipping Policy explains how orders are processed, prepared, dispatched, and delivered when you purchase from our online store.
Tikef is a UK-focused online women's clothing store. We aim to keep our shipping information clear so that customers understand the expected handling and delivery time before placing an order.
1. Shipping Destination
Tikef primarily serves customers in the United Kingdom.
Orders are delivered to the shipping address provided by the customer during checkout.
Customers are responsible for providing a complete and accurate delivery address, including any relevant flat, apartment, building, postcode, or other information required for successful delivery.
If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned.
2. Shipping Cost
Tikef offers Free Shipping on orders according to the shipping terms displayed on our website and at checkout.
There is no separate standard shipping charge for eligible orders using our standard shipping service.
If any different delivery option or additional shipping charge is offered at checkout, the applicable cost will be displayed before the order is completed.
3. Order Processing and Handling Time
After an order is successfully placed, it normally requires 1–3 business days for handling and preparation before dispatch.
Handling time may include:
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Order verification
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Payment confirmation
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Product preparation
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Quality checks
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Packaging
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Preparing the shipment documentation
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Handover to the relevant delivery service
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or public holidays may begin processing on the next applicable business day.
4. Estimated Delivery Time
After the handling period, standard delivery is generally estimated at approximately 4–9 business days.
Depending on the destination city, delivery conditions, courier schedules, and other circumstances, some orders may take approximately 5–12 business days to arrive.
For this reason, the overall time from placing an order to receiving it can vary.
As a general guide:
Handling: 1–3 business days
Estimated delivery: 4–9 business days
Possible delivery range depending on city and circumstances: 5–12 business days
These are estimates rather than guaranteed delivery dates.
5. Delivery Times May Vary by City
Delivery times can differ between locations within the United Kingdom.
Factors that may affect delivery include:
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Destination city
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Distance from the distribution or processing facility
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Local courier schedules
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Weekend and public holiday schedules
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Weather conditions
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Transportation disruptions
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High-volume periods
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Incorrect or incomplete delivery information
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Circumstances outside our reasonable control
Customers in some locations may therefore receive their orders sooner or later than other customers.
6. Order Confirmation
After an order has been successfully placed, Tikef may send an order confirmation to the email address provided during checkout.
Customers should review the confirmation and ensure that the shipping address and order details are correct.
If you notice an error, contact us as soon as possible.
Email: support@tikef.com
Phone: +44 147 433 5090
We will make reasonable efforts to assist with address corrections before an order is dispatched, but we cannot guarantee that a change will be possible after processing has begun.
7. Order Dispatch
Once your order has completed the handling process, it will be prepared for dispatch.
When applicable, shipment information or tracking details may be provided after the order has been handed to the delivery provider.
Tracking information may not become active immediately after dispatch. There can sometimes be a short period between the carrier receiving a package and the first tracking update appearing.
8. Tracking Information
If tracking is available for your shipment, the tracking information may be provided by email or through your order information.
Tracking updates are controlled by the relevant delivery provider.
If tracking information does not update immediately, this does not necessarily mean that the package has stopped moving.
Some tracking systems may take time to register scans or update delivery information.
If you believe your order has experienced an unusual delay, contact Tikef customer service and provide your order number.
9. Delayed Deliveries
While we aim to have orders delivered within the estimated timeframe, delivery dates cannot always be predicted precisely.
A delivery may take longer than expected because of circumstances such as:
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Courier delays
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Severe weather
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Public holidays
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Transportation disruptions
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High shipping volumes
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Incorrect address information
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Local delivery issues
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Operational disruptions
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Events outside our reasonable control
If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us so that we can review the order and provide appropriate assistance.
10. Orders That Appear to Be Lost
If you believe your package has been lost during delivery, contact Tikef customer service.
Please provide:
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Order number
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Full name
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Delivery address
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Email address used for the order
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Tracking information, if available
We may review the available shipping information and contact the relevant delivery provider where appropriate.
The resolution of a lost shipment will depend on the circumstances and applicable consumer protection requirements.
11. Incorrect Delivery Address
Customers are responsible for ensuring that their delivery information is accurate when placing an order.
Please carefully check:
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House or building number
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Street name
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Apartment or unit number
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City
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Postcode
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Recipient name
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Contact information
If you realize that an incorrect address was provided, contact us immediately at support@tikef.com.
If the order has not yet been dispatched, we will make reasonable efforts to correct the address.
Once an order has been dispatched, changing the delivery address may not be possible.
12. Failed Delivery
A delivery may fail if:
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The address is incorrect or incomplete
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Nobody is available when a delivery attempt requires a recipient
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The carrier cannot access the delivery location
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The recipient refuses the package
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The package is not collected when a collection notice has been issued
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Other circumstances prevent successful delivery
If a package is returned to us because of an issue attributable to the delivery information provided by the customer, contact us so that we can review the available options.
Any additional shipping arrangements will be considered according to the circumstances and applicable law.
13. Damaged Packages
If your package appears damaged when it arrives, please inspect the contents as soon as reasonably possible.
If the product itself is damaged or defective, contact us at:
Please include your order number and photographs showing the relevant issue where possible.
Keeping the original packaging may also be helpful while the matter is being reviewed.
Damage-related claims will be handled in accordance with our Refund Policy and applicable UK consumer law.
14. Missing or Incorrect Items
If you receive an order that appears to be missing an item or contains an incorrect item, contact us as soon as possible.
Please provide:
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Order number
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Name
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Email address
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Description of the issue
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Photographs where relevant
We will review the order information and work with you to determine the appropriate resolution.
15. Multiple Products in One Order
If an order contains multiple products, items may not necessarily be delivered at exactly the same time.
Depending on order processing and delivery arrangements, products may occasionally arrive separately.
If you receive only part of an order, check your order or shipment information before assuming that an item is missing.
If you remain concerned, contact our customer service team.
16. Public Holidays and Weekends
Our standard handling timeframe is based on business days.
Customer service opening hours are:
Monday to Friday: 09:00–17:00 GMT
Saturday and Sunday: Closed
Orders placed during weekends or public holidays may begin processing on the next applicable business day.
Public holidays may also affect courier operations and therefore may extend the expected delivery period.
17. Delivery Estimates Are Not Guarantees
The delivery timeframes provided by Tikef are estimates intended to help customers understand the expected shipping process.
The standard estimated delivery period is approximately 4–9 business days after handling.
Depending on the destination city and circumstances, delivery may take approximately 5–12 business days.
We cannot promise or guarantee that every order will arrive on a particular date.
If a delivery is delayed, we will make reasonable efforts to assist customers and provide available information.
18. Shipping and Refunds
If an order qualifies for a return or refund, shipping-related matters will be handled according to our Refund Policy and applicable UK consumer law.
Tikef provides Free Shipping under its standard shipping offering.
Where applicable UK consumer law requires reimbursement of delivery charges, the applicable amount will be handled according to those legal requirements.
19. Changes to Shipping Information
Tikef may update this Shipping Policy when necessary to reflect changes to shipping providers, delivery procedures, processing times, destinations, or legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
Customers are encouraged to review this page before placing an order.
20. Contact Us
If you have questions about shipping, delivery, tracking, or an order that has not arrived, please contact Tikef.
Tikef
Email: support@tikef.com
Phone: +44 147 433 5090
Warehouse and Shipping/Returns Address:
90 Vigilant Way
Gravesend DA12 4PN
United Kingdom
Customer Service Opening Hours (GMT):
Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed
When contacting us about an existing order, please include your order number so that we can identify the purchase and provide more relevant assistance.
Tikef aims to keep customers informed throughout the order process while providing realistic delivery estimates based on standard shipping conditions.