Payment Policy

Last Updated: August 16, 2026

This Payment Policy explains how payments are handled when you purchase products through the Tikef online store.

Tikef is a UK-focused online women's clothing store. We aim to make the payment process straightforward and provide customers with clear information about payment authorization, order processing, refunds, and payment-related questions.

1. Available Payment Method

Tikef currently accepts PayPal as the payment method available for purchases through our online store.

When you reach checkout, the available payment option will be displayed before you complete your order.

Payment availability may occasionally be affected by technical issues, account restrictions, or circumstances outside Tikef's control.

2. Paying Through PayPal

When you select PayPal at checkout, you will be directed through the applicable PayPal payment process.

Depending on your PayPal account and available options, PayPal may allow you to use an eligible payment method connected to your PayPal account.

The payment process is handled through PayPal's payment infrastructure.

Tikef does not ask customers to provide their PayPal password or other PayPal login credentials to us.

3. Payment Authorization

An order is not considered successfully paid until the payment has been authorized or otherwise confirmed through the applicable payment process.

If payment cannot be completed or authorized, the order may not be processed.

Possible reasons for an unsuccessful payment may include:

  • Insufficient available funds

  • Payment method restrictions

  • PayPal account issues

  • Incorrect payment information

  • Security or verification checks

  • Technical problems

  • Payment authorization failure

  • Restrictions imposed by the payment provider

If your payment does not go through, you may need to review your PayPal account or contact PayPal for assistance.

4. Order Confirmation

After a successful purchase, Tikef may send an order confirmation to the email address provided during checkout.

The confirmation may include information such as:

  • Order number

  • Products purchased

  • Quantity

  • Order total

  • Shipping information

  • Customer contact information

  • Other relevant order details

Customers should review the confirmation and contact us promptly if they notice an error.

Email: support@tikef.com

Phone: +44 147 433 5090

5. Currency and Pricing

Product prices and the applicable order total will be displayed during the shopping and checkout process.

The amount charged through PayPal should correspond to the applicable order total displayed at checkout, subject to any applicable adjustments or corrections permitted under our Terms of Service.

If your PayPal account or payment provider uses a different currency, the payment provider may apply its own currency conversion rate or charges.

Tikef does not control exchange rates or fees that may be applied by PayPal or another financial institution.

6. Payment Security

Tikef takes reasonable steps to provide a secure online shopping environment.

Payment processing through PayPal is handled through PayPal's payment systems.

Customers should never send their PayPal password, security codes, or other sensitive payment credentials to Tikef through email, telephone, social media, or other communication channels.

If someone claiming to represent Tikef asks for your PayPal password or similar credentials, do not provide them and contact us through our official contact information.

7. Payment Information and Privacy

Information relating to your purchase may be collected and processed so that we can fulfill your order, provide customer service, maintain transaction records, and comply with applicable legal requirements.

Payment information processed by PayPal may also be subject to PayPal's privacy policy and terms.

For more information about how Tikef handles personal information, please review our Privacy Policy.

8. Payment Problems

If you experience a problem while trying to pay for an order, first check whether the payment was completed in your PayPal account.

If the payment was unsuccessful, you may be able to try again using an eligible payment method through PayPal.

If you believe that your payment was completed but your Tikef order was not confirmed, please contact us.

Please provide:

  • Your name

  • Email address used during checkout

  • Order number, if available

  • Approximate payment time

  • Any relevant PayPal transaction information

Do not send us your PayPal password or other confidential security credentials.

9. Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us as soon as possible.

We will review the order information and available payment records.

Please provide the relevant transaction details so that we can investigate the issue.

Where a genuine duplicate payment has occurred, the applicable amount will be addressed through the appropriate payment process.

10. Refunds

If an order qualifies for a refund under our Refund Policy or applicable UK consumer law, the refund will generally be processed through the original payment method.

For orders paid through PayPal, approved refunds will generally be issued through PayPal.

Tikef's refund processing period is generally up to 10 days after the returned item has been received and the return has been approved.

The time required for the refunded amount to appear in your PayPal account may depend on PayPal and any relevant financial institution.

For complete information about returns and refunds, please review our Refund Policy.

11. Order Cancellation and Payment

If you contact us to cancel an order before dispatch, we will make reasonable efforts to assist.

However, an order may already have entered processing or dispatch by the time the cancellation request is received.

If a cancellation is accepted and payment has already been collected, any applicable refund will normally be processed through the original payment method.

This does not affect any cancellation rights available to consumers under applicable UK law.

12. Payment Disputes

If you have a question or concern regarding a payment or order, we encourage you to contact Tikef first so that we can review the matter.

Email: support@tikef.com

Phone: +44 147 433 5090

We will review payment-related concerns and provide available information based on our order records.

Customers may also have rights or procedures available through PayPal depending on the nature of the transaction.

13. Fraud Prevention

Tikef may review orders for signs of unauthorized or suspicious activity.

This may include reviewing information associated with an order, payment status, delivery information, or other transaction details.

Where an order appears to involve fraudulent or unauthorized activity, we may delay, cancel, or otherwise restrict the transaction where reasonably necessary and permitted by law.

If an order is cancelled after payment has been received, any applicable refund will be handled through the appropriate payment method.

14. Payment Provider Terms

Because payments are processed through PayPal, your use of PayPal may also be subject to PayPal's own terms, policies, verification procedures, and privacy practices.

Tikef does not control PayPal's systems, security procedures, processing times, account requirements, or decisions regarding payment authorization.

If you experience an issue that specifically concerns your PayPal account or PayPal payment processing, you may need to contact PayPal directly.

15. Payment Confirmation and Shipping

Once payment has been successfully confirmed, the order can enter Tikef's normal handling process.

Our standard handling time is generally:

1–3 business days

Estimated standard delivery after handling is generally:

4–9 business days

Depending on the destination city and circumstances, delivery may take approximately:

5–12 business days

Tikef provides Free Shipping according to the shipping terms displayed on our website.

For complete shipping information, please review our Shipping Policy.

16. Incorrect Payment Information

Customers are responsible for providing accurate information during the checkout process.

If information required to complete a transaction is incorrect or incomplete, the payment or order may not be processed successfully.

If you believe an incorrect payment or order detail was submitted, contact us as soon as possible.

Email: support@tikef.com

17. Third-Party Payment Services

PayPal is an independent payment service provider.

Information submitted to PayPal during the payment process may be handled according to PayPal's applicable terms and privacy practices.

Tikef is not responsible for PayPal's independent systems, policies, availability, or processing decisions.

18. Changes to This Payment Policy

Tikef may update this Payment Policy when necessary to reflect changes to payment methods, payment providers, website functionality, business procedures, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

Customers are encouraged to review this policy before placing an order.

19. Contact Us

If you have questions about payment, order confirmation, refunds, or a transaction made through Tikef, please contact us.

Tikef

Email: support@tikef.com

Phone: +44 147 433 5090

Warehouse and Shipping/Returns Address:

90 Vigilant Way
Gravesend DA12 4PN
United Kingdom

Customer Service Opening Hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed

When contacting us about a payment or order, please include your order number or relevant transaction information where available. Do not provide passwords, security codes, or other confidential PayPal credentials.