Privacy policy

Last Updated: August 16, 2026

At Tikef, we respect your privacy and understand the importance of keeping your personal information secure. This Privacy Policy explains how Tikef collects, uses, stores, and protects information when you visit our website, place an order, contact our customer service team, or otherwise interact with our online store.

Tikef operates an online women’s clothing store serving customers in the United Kingdom. Our goal is to provide a straightforward shopping experience while handling customer information responsibly and transparently.

By using the Tikef website, you acknowledge that you have read and understood this Privacy Policy. This policy should be read together with our Refund Policy, Shipping Policy, Terms of Service, and other information published on our website.

1. Information We Collect

When you visit or use our website, we may collect certain information that is necessary to operate our store, process orders, provide customer service, and improve your shopping experience.

The information we may collect includes:

Information you provide directly

When you place an order, create an account, contact us, or submit information through our website, you may provide:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order information

  • Products purchased

  • Delivery information

  • Information you provide when contacting customer service

  • Any other information you voluntarily submit through our website

We only request information that is reasonably necessary for the relevant purpose.

Payment information

Payments for orders placed through Tikef are processed through PayPal.

When you choose PayPal at checkout, payment information is handled by PayPal in accordance with its own privacy and security practices. Tikef does not need to receive or store your complete PayPal account password or other PayPal login credentials.

For payment-related information, we recommend reviewing PayPal's applicable privacy information directly through its website.

Information collected automatically

When you browse our website, certain technical information may be collected automatically. Depending on your device, browser, and settings, this may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • General website interaction information

  • Pages viewed

  • Referring website or source

  • Approximate geographic information

  • Date and time of website access

  • Information about how you interact with our website

This information helps us understand how visitors use Tikef and allows us to maintain, secure, and improve our website.

2. How We Use Your Information

We use personal information only for legitimate business purposes connected with operating Tikef and providing services to our customers.

Depending on the circumstances, we may use your information to:

  • Process and fulfill orders

  • Confirm purchases

  • Arrange delivery

  • Provide order updates

  • Respond to customer service inquiries

  • Assist with returns, refunds, or other order-related requests

  • Communicate with you about your order

  • Maintain and improve our website

  • Improve the shopping experience

  • Detect and prevent fraudulent or unauthorized activity

  • Maintain website security

  • Troubleshoot technical problems

  • Keep appropriate business and transaction records

  • Comply with applicable legal and regulatory requirements

  • Understand website usage and improve our products, services, and website experience

We do not use your personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable law.

3. Order Information

When you purchase an item from Tikef, we need certain information to complete the transaction.

This can include your name, contact information, billing details, shipping address, purchased products, and information required to process or fulfill your order.

We use this information to ensure that your order can be prepared, dispatched, delivered, and supported after purchase.

We may also retain transaction information for legitimate business purposes, including accounting, customer service, dispute resolution, fraud prevention, and legal compliance.

4. Shipping and Delivery Information

To deliver your order, we may need to share relevant information with shipping, fulfillment, logistics, or delivery providers.

The information shared may include details such as:

  • Recipient name

  • Delivery address

  • Telephone number where necessary

  • Email address where necessary

  • Order or shipment information

We only provide information that is reasonably necessary to facilitate delivery or related services.

Our standard delivery information is explained in our Shipping Policy.

Tikef provides Free Shipping on eligible orders according to the shipping terms displayed on our website.

Our current estimated handling and delivery times are:

  • Handling time: 1–3 business days

  • Estimated delivery: 4–9 business days

  • Depending on the destination city and circumstances, delivery may take approximately 5–12 business days

Delivery estimates are not intended to represent a guaranteed delivery date.

5. Customer Service Communications

If you contact Tikef by email, telephone, or another available customer service method, we may keep a record of your communication.

This may include your name, contact information, order information, and the contents of your inquiry.

We use this information to:

  • Respond to your request

  • Investigate order-related issues

  • Provide customer support

  • Process return or refund requests

  • Maintain an appropriate record of customer service interactions

  • Improve our customer service

You can contact Tikef at:

Email: support@tikef.com

Phone: +44 147 433 5090

Customer service opening hours (GMT):

  • Monday to Friday: 09:00–17:00

  • Saturday and Sunday: Closed

6. Cookies and Similar Technologies

Tikef may use cookies and similar technologies to help the website function correctly and provide a better shopping experience.

Cookies are small files or pieces of information that may be stored on your device when you visit a website.

Depending on their purpose, cookies may help us:

  • Keep the website functioning

  • Remember certain preferences

  • Maintain shopping cart functionality

  • Understand how visitors use our website

  • Improve website performance

  • Support website security

  • Measure website activity

  • Provide relevant website functionality

Some cookies may be provided by third-party services that help us operate or analyze our website.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect how some website features function.

7. Shopify

Tikef uses Shopify to provide and operate our ecommerce website.

Shopify provides technology and infrastructure that supports functions such as website hosting, shopping cart functionality, checkout, order processing, and related ecommerce services.

Information collected through our website may therefore be processed through Shopify's systems in connection with providing these services.

Shopify may process information in accordance with its own privacy practices and applicable laws.

8. PayPal

Tikef uses PayPal as a payment method for customer purchases.

When you select PayPal during checkout, certain information is provided to PayPal as necessary to process your payment and complete the transaction.

PayPal may process personal and payment information according to its own privacy policy and terms.

Tikef does not request or intentionally store your PayPal login credentials.

For information about how PayPal handles personal information, customers should review PayPal's current privacy information.

9. Third-Party Service Providers

We may work with third-party service providers that assist us in operating Tikef.

Depending on the service involved, these providers may help with:

  • Payment processing

  • Website operation

  • Hosting

  • Order fulfillment

  • Shipping and delivery

  • Website analytics

  • Fraud prevention

  • Website security

  • Customer support

  • Technical services

Where a third party processes information on our behalf, we expect the information to be handled appropriately and only for relevant business purposes.

Third-party services may also have their own privacy policies and terms, which may apply to their processing of information.

10. Marketing Communications

If you choose to receive marketing communications from Tikef, we may use the contact information you provide to send information about products, promotions, store updates, or other relevant communications.

Where required by applicable law, we will obtain the appropriate consent before sending marketing communications.

You can unsubscribe from marketing emails by following the unsubscribe instructions contained in the relevant email.

Unsubscribing from marketing communications does not necessarily stop essential transactional communications. For example, we may still contact you regarding an order you have placed, a payment issue, delivery information, or a customer service request.

11. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include using secure ecommerce infrastructure, access controls, appropriate service providers, and security practices designed to protect information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The length of time information is retained may depend on:

  • The nature of the information

  • The reason it was collected

  • Whether an order or customer service matter remains active

  • Accounting and record-keeping requirements

  • Legal obligations

  • Fraud prevention and dispute resolution requirements

When information is no longer required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

13. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Request information about how your personal information is used

  • Withdraw consent where processing is based on consent

  • Request additional information about our handling of personal information

These rights are subject to applicable legal conditions and exceptions.

If you would like to make a privacy-related request, please contact us using the details below.

Email: support@tikef.com

Phone: +44 147 433 5090

14. Children's Privacy

Tikef is an online retail store intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action where necessary.

15. International Data Processing

Although Tikef targets customers in the United Kingdom and maintains a UK shipping and returns address, some service providers we use may process information in locations outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards may apply where required by applicable data protection law.

These safeguards may include contractual protections, adequacy arrangements, or other legally recognized mechanisms.

16. Links to Other Websites

Our website may contain links to third-party websites or services.

These websites may have their own privacy policies, terms, and data practices.

Tikef is not responsible for the privacy practices or content of third-party websites that are outside our control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.

When changes are made, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this page periodically to remain informed about how Tikef handles personal information.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact Tikef.

Tikef

Email: support@tikef.com

Phone: +44 147 433 5090

Warehouse and Returns Address:

90 Vigilant Way
Gravesend DA12 4PN
United Kingdom

Customer Service Opening Hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed

We will review privacy-related inquiries and respond within a reasonable period in accordance with applicable requirements.

This Privacy Policy is intended to provide customers with clear information about the personal information Tikef may collect and how it may be used in connection with our website and services.