Frequently Asked Questions
Last Updated: August 16, 2026
Welcome to the Tikef FAQ. Below you can find answers to common questions about our women's clothing, ordering process, payments, shipping, returns, refunds, and customer service.
If you cannot find the answer to your question, our customer service team is available to help.
Email: support@tikef.com
Phone: +44 147 433 5090
Customer Service Opening Hours (GMT):
Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed
About Tikef
What is Tikef?
Tikef is an online women's clothing store serving customers in the United Kingdom.
We focus on providing a selection of women's clothing through an online shopping experience designed to be simple and straightforward.
Where is Tikef based?
Tikef serves customers in the United Kingdom and has a UK warehouse and returns address at:
90 Vigilant Way
Gravesend DA12 4PN
United Kingdom
How can I contact Tikef?
You can contact our customer service team by email or telephone.
Email: support@tikef.com
Phone: +44 147 433 5090
Our customer service hours are Monday to Friday, 09:00–17:00 GMT.
We are closed on Saturday and Sunday.
Products
What type of products does Tikef sell?
Tikef is focused on women's clothing.
Our selection may include different styles, fits, colours, designs, and seasonal clothing depending on current availability.
How can I choose the right size?
Please review the size information provided on the individual product page before placing your order.
If you are unsure about a size or have a question about a particular product, contact us before ordering and we will do our best to assist.
Will the colour of a product look exactly like the photographs?
We make reasonable efforts to display products accurately.
However, colours can appear slightly different depending on your screen, device settings, lighting, photography conditions, and other factors.
If you have a specific question about a product's appearance, please contact us before placing your order.
Are all products currently available?
Product availability can change.
If a product is displayed as available, you can generally proceed with your purchase through the website. However, availability can occasionally change because of inventory or technical circumstances.
If an ordered product becomes unavailable, we will contact the customer where appropriate and provide an applicable solution.
Ordering
How do I place an order?
To place an order:
-
Browse the Tikef website.
-
Select the product you would like to purchase.
-
Choose the applicable size, colour, or other available option.
-
Add the product to your shopping cart.
-
Review your order.
-
Proceed to checkout.
-
Enter your shipping and contact information.
-
Select PayPal as your payment method.
-
Complete the payment process.
-
Wait for your order confirmation.
Please carefully check your order details before completing your purchase.
Will I receive an order confirmation?
After a successful order, Tikef may send an order confirmation to the email address provided during checkout.
The confirmation may contain your order number, products purchased, order total, and delivery information.
If you do not receive a confirmation, check your spam or junk folder first. If you still cannot find it, contact us.
Can I change my order after placing it?
If you need to change an order, contact us as soon as possible.
Email: support@tikef.com
We will make reasonable efforts to help before the order enters processing or is dispatched.
Once an order has been processed or dispatched, changes may no longer be possible.
Can I cancel my order?
If you want to cancel an order, contact us as soon as possible.
We will make reasonable efforts to stop an order before dispatch when possible.
If the order has already been dispatched, you may need to use the applicable return or cancellation procedure instead.
Your rights under applicable UK consumer law are not affected.
Payment
What payment method does Tikef accept?
Tikef currently accepts PayPal for online purchases.
The applicable payment option will be displayed during checkout.
Is my payment information secure?
Payments are processed through PayPal's payment systems.
Tikef does not ask you to provide your PayPal password or other confidential PayPal login credentials.
Please never send your PayPal password or security codes to us by email, telephone, or any other communication method.
What should I do if my payment fails?
If your PayPal payment does not complete, check your PayPal account and payment method.
You may need to contact PayPal if the problem relates to your PayPal account or payment authorization.
If you believe you were charged but did not receive an order confirmation, contact Tikef and provide your available order or transaction information.
Shipping
Does Tikef offer Free Shipping?
Yes. Tikef offers Free Shipping according to the shipping terms displayed on our website and at checkout.
How long does handling take?
Our standard handling time is generally 1–3 business days.
This allows us to process the order, prepare the products, package the shipment, and arrange dispatch.
How long does delivery take?
Standard delivery is generally estimated at 4–9 business days after handling.
Depending on the destination city and circumstances, delivery may take approximately 5–12 business days.
These are estimates rather than guaranteed delivery dates.
What is the total estimated time from ordering to delivery?
Our standard handling time is approximately 1–3 business days, followed by an estimated delivery period of 4–9 business days.
In some locations or circumstances, the delivery period may extend to approximately 5–12 business days.
Factors such as weekends, public holidays, courier schedules, weather, transportation issues, and destination city can affect delivery.
Do delivery times vary by city?
Yes.
Delivery times can vary depending on the destination city and local delivery conditions.
Some locations may receive orders sooner than others.
Will I receive tracking information?
Where tracking is available, shipment tracking information may be provided after your order has been dispatched.
Tracking information may take some time to become active after the delivery provider receives the package.
My tracking information has not updated. What should I do?
Tracking systems do not always update immediately.
A package may be moving through the delivery network even when there has not yet been a new tracking scan.
If you believe your order has experienced an unusual delay, contact Tikef customer service with your order number.
What happens if I enter the wrong delivery address?
Contact us as soon as you notice the mistake.
If your order has not been dispatched, we will make reasonable efforts to correct the address.
After dispatch, changing the delivery address may not be possible.
Customers are responsible for providing accurate delivery information during checkout.
What if my package arrives damaged?
If the product is damaged or defective, contact us as soon as reasonably possible.
Please provide your order number and photographs showing the issue where possible.
Our customer service team will review the situation and provide the appropriate next steps.
Returns and Refunds
What is Tikef's return period?
Tikef provides a 30-day return period for eligible purchases.
You should contact us within 30 days of receiving your order if you would like to request a return.
Is there a cost to return an eligible item?
Eligible returns are handled without a separate return fee under our stated Refund Policy.
Please contact us before sending a return so that we can provide the correct return instructions.
What condition does an item need to be in for a return?
Returned items should generally be:
-
Unworn
-
Unused
-
In their original condition
-
Clean
-
Free from damage caused after delivery
-
Returned with original tags where applicable
-
Returned with original packaging or accessories where applicable
Certain items may have additional return conditions where applicable.
How do I request a return?
Contact Tikef customer service before sending the item back.
Email: support@tikef.com
Phone: +44 147 433 5090
Please provide your order number, name, contact information, and details about the product you want to return.
Where do I send my return?
Our UK warehouse and returns address is:
Tikef Returns
90 Vigilant Way
Gravesend DA12 4PN
United Kingdom
Please contact us before sending your return so that we can confirm the appropriate return procedure.
How long does a refund take?
Once an eligible returned item has been received and the return has been approved, Tikef generally processes the refund within 10 days.
After we process the refund, the time it takes to appear in your PayPal account may depend on PayPal or the relevant financial institution.
How will I receive my refund?
Refunds are generally issued through the original payment method.
For orders paid through PayPal, approved refunds will generally be processed through PayPal.
What if I receive the wrong item?
Contact us as soon as possible.
Please provide your order number and, where possible, photographs of the item you received.
We will review the order and help determine the appropriate solution.
What if my item is defective?
Contact us as soon as possible after discovering the issue.
Please provide your order number and photographs or other relevant information where possible.
We will review the issue in accordance with our Refund Policy and applicable UK consumer law.
Customer Service
When can I contact Tikef?
Our customer service opening hours are:
Monday to Friday: 09:00–17:00 GMT
Saturday and Sunday: Closed
You can email us at any time, but messages received outside our opening hours will generally be reviewed during the next applicable customer service period.
How quickly will Tikef respond?
We aim to respond to customer inquiries as efficiently as reasonably possible during our customer service hours.
Response times may vary depending on the number and complexity of inquiries we are handling.
What information should I include when contacting customer service?
For order-related questions, please include:
-
Order number
-
Full name
-
Email address used for the order
-
Description of your question or issue
-
Relevant photographs where applicable
Providing complete information can help us identify your order and assist you more efficiently.
Privacy
How does Tikef use my personal information?
We use personal information where necessary to operate our store, process orders, arrange delivery, provide customer service, process returns and refunds, maintain security, and comply with applicable legal requirements.
For more information, please review our Privacy Policy.
Does Tikef store my PayPal password?
No. You should never provide your PayPal password to Tikef.
Payment processing is handled through PayPal's payment systems.
More Questions?
If your question is not answered here, our customer service team can assist you.
Tikef
Email: support@tikef.com
Phone: +44 147 433 5090
Warehouse and Returns Address:
90 Vigilant Way
Gravesend DA12 4PN
United Kingdom
Customer Service Opening Hours (GMT):
Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed
When contacting us about an existing order, please include your order number whenever possible.